IT Help Desk Specialist - Fast-Paced Support & Impact

9025 CVS Shared Services Resources LLC; Rhode Island; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonuses and incentives

Paid time off

Job summary

CVS Health is seeking a Help Desk Support Specialist to provide frontline IT assistance, primarily over the phone, for CVS Health applications and services. You will join a fast-paced call center environment, handling inbound requests and ensuring timely resolution while following established processes.

Required 2+ years in technical support or related roles, with focus on Windows OS, Office 365, VPN, and remote tools. Eligible for comprehensive benefits and a performance-based incentive program.

Qualifications

• 2+ years recent technical support experience, desktop support experience, call center phone support experience, or in-person customer service.

Responsibilities

• Provide IT assistance over the phone as the front line of support for business applications.
• Act as first escalation point for IT inquiries from employees, contractors, and clients of CVS Health.
• Diagnose issues and escalate where necessary while adhering to service desk processes.

Skills

Technical support

Customer service

Desktop support

Call center experience

Communication skills

Education

High School Diploma

Tools

Aternity

Dameware

SCCM Remote Control

Citrix

VMware Horizon

Putty

Active Directory Admin tools

Cisco AnyConnect VPN

Job description

CVS Health is seeking a Help Desk Support Specialist to provide frontline IT assistance, primarily over the phone, for CVS Health applications and services. You will join a fast-paced call center environment, handling inbound requests and ensuring timely resolution while following established processes.

Required 2+ years in technical support or related roles, with focus on Windows OS, Office 365, VPN, and remote tools. Eligible for comprehensive benefits and a performance-based incentive program.