IT Help Desk Specialist - Customer Support

CVS Health Corporation; Maine; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is hiring a Help Desk Support Specialist to provide IT assistance primarily over the phone, serving as the front line for business applications. You will work in a fast-paced call center, diagnosing issues and escalating when needed.

This full-time role requires 2+ years of technical support experience, Windows 10 expertise, and familiarity with Office 365. Strong communication and customer service skills are essential.

Qualifications

• 2+ years of technical support or related experience.

Responsibilities

• Provide IT assistance primarily over the phone for business applications.
• Act as front line for IT inquiries and escalate as needed.
• Diagnose and resolve or escalate technical issues within defined SLAs.
• Maintain up-to-date CVS knowledge base and procedures.
• Collaborate with IT teams to deliver high-quality solutions.

Skills

Technical support

Call center

Customer service

Typing 30 WPM

Fast-paced environment

Education

High School Diploma

Tools

Windows 10

Office 365

Edge/Chrome

AD/Azure AD

VPN (Cisco AnyConnect)

Citrix/VMware Horizon

Putty/SSH

Job description

CVS Health is hiring a Help Desk Support Specialist to provide IT assistance primarily over the phone, serving as the front line for business applications. You will work in a fast-paced call center, diagnosing issues and escalating when needed.

This full-time role requires 2+ years of technical support experience, Windows 10 expertise, and familiarity with Office 365. Strong communication and customer service skills are essential.