IT Help Desk Specialist: Fast-Paced, Customer-Focused

CVS Health Corporation; Idaho; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Benefits package

Job summary

CVS Health Corporation is seeking a Help Desk Support Specialist to provide Tier1 IT assistance by phone for CVS applications. You will be the front line for employees, contractors, and clients, diagnosing and resolving issues or escalating as needed while following Service Desk procedures.

Ideal candidates have 2+ years in technical support, strong customer service, and experience with Windows 10, Office 365, and remote tools.

Qualifications

• 2+ years of technical or desktop support, call center, or in-person customer service.
• Strong customer service and communication skills.

Responsibilities

• Provide IT assistance primarily over the phone as frontline support.
• Diagnose and resolve or escalate technical issues.
• Adhere to Service Desk processes and call-center metrics.
• Maintain CVS knowledge base and assist with software deployment using automated tools.
• Collaborate with end-users and IT teams to deliver high-quality solutions.

Skills

Customer service

Problem solving

Communication skills

Typing speed

Call center experience

Technical support

Team collaboration

Education

High School Diploma

Tools

Windows 10

Office 365

Active Directory

Azure AD

Mainframe AS/400

Dameware

SCCM

Cisco AnyConnect

Citrix

VMware Horizon

Aternity

HP Printer Support

Job description

CVS Health Corporation is seeking a Help Desk Support Specialist to provide Tier1 IT assistance by phone for CVS applications. You will be the front line for employees, contractors, and clients, diagnosing and resolving issues or escalating as needed while following Service Desk procedures.

Ideal candidates have 2+ years in technical support, strong customer service, and experience with Windows 10, Office 365, and remote tools.