IT Help Desk Engineer — Growth‑Driven, Service‑Oriented Support

Transitions Group; Sheboygan (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

Life insurance

401(k) company match

Flexible vacation

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to deliver outstanding technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues across hardware, software, and networks, with a focus on security and user access control.

The role emphasizes customer service, ticketing, and proactive issue resolution. The position requires strong communication skills, two or more years in IT support, and the ability to work in a fast-paced environment.

Qualifications

• Two+ years of experience in Microsoft networks and IT support.
• Ability to diagnose and resolve hardware, software, and network issues.
• Strong communication and customer service skills.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network problems on devices.
• Install and configure operating systems, software, and hardware.
• Manage client user accounts, including password resets and permissions.
• Troubleshoot Wi-Fi, VPN, and network printer issues.
• Document solutions and update knowledge base.
• Monitor IT systems to prevent disruptions.
• Escalate complex issues to senior engineers as needed.
• Support system upgrades, deployments, and network expansions.
• Ensure data and system security measures are followed.
• Maintain adherence to company policies and procedures.
• Answer calls and triage issues.
• Other duties as assigned.

Skills

MS Networks

Firewall config

Network config

Workstation setup

Print management

Cloud integration

Network security

TCP/IP

Active Directory

Group Policy

PowerShell

Documentation

Education

High school diploma or GED

Associate degree preferred

Tools

ConnectWise

MCSA

CompTIA A+

Network+

MS-900

AWS

Azure

Google Workspace

Job description

Courser is seeking an IT Support Services I-Help Desk professional to deliver outstanding technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues across hardware, software, and networks, with a focus on security and user access control.

The role emphasizes customer service, ticketing, and proactive issue resolution. The position requires strong communication skills, two or more years in IT support, and the ability to work in a fast-paced environment.