IT Help Desk Specialist - End-User Training & Hardware Support

Safe Horizon; New York (NY); On-site; USD 35,583 - 37,856; Full time

Benefits offered by this job

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Company Life Insurance

Tuition Assistance Program

Commuter Benefits Program

Gym Reimbursement

Parental Leave

Employee Learning Center

Job summary

Safe Horizon is seeking a dedicated IT Support Specialist in New York City, responsible for maintaining computer systems and providing user support. This role involves troubleshooting hardware, documenting user requests, and offering training to end users on various software applications.

The ideal candidate should possess an Associate's degree with 2-5 years of relevant experience, along with certifications such as A+, CCNA, or Network+. The position offers a competitive hourly rate of $25.83 to $27.48 and various employee benefits.

Qualifications

• 2-5 years of experience in IT or related field.
• Ability to develop and improve software training programs.
• Certification in A+, CCNA and/or Network+ desirable.

Responsibilities

• Provide help desk support for computer systems and peripherals.
• Document and maintain user support calls for problem resolution.
• Deliver training to end users on software programs.

Skills

Technical troubleshooting

Written and oral communication

User support

Education

Associate's degree or equivalent

Tools

A+

CCNA

Network+

Job description

Safe Horizon is seeking a dedicated IT Support Specialist in New York City, responsible for maintaining computer systems and providing user support. This role involves troubleshooting hardware, documenting user requests, and offering training to end users on various software applications.

The ideal candidate should possess an Associate's degree with 2-5 years of relevant experience, along with certifications such as A+, CCNA, or Network+. The position offers a competitive hourly rate of $25.83 to $27.48 and various employee benefits.