IT Help Desk Technician – End-User Support & Solutions

Financial Independence Group, LLC; Cornelius (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Financial Independence Group, LLC is seeking a Help Desk Technician to provide technical support to end-users, troubleshoot software/hardware issues, and document incidents. You will escalate complex problems and deliver timely, customer-focused service across software, hardware, and network environments.

You will respond to tickets and maintain accurate records while staying current with evolving technologies and industry trends.

Qualifications

• Bachelor's or related degree preferred in IT fields.
• Experience as a Help Desk Technician or similar role.
• Strong knowledge of Windows and Office Suite, plus hardware/software troubleshooting.

Responsibilities

• Provide technical support for software, hardware, and network issues.
• Respond to help desk tickets, emails, and calls promptly.
• Identify and escalate high-priority issues to proper resources.
• Install, configure, and maintain software and hardware components.
• Document incidents and solutions accurately for future reference.
• Provide end-user training and ongoing support.
• Maintain records of incidents and resolutions with up-to-date accuracy.
• Stay current with emerging technologies and trends.
• Ensure high level of customer service at all times.
• Set up and maintain user accounts in Active Directory.
• Manage assets and inventory.

Skills

Excellent customer service

Windows troubleshooting

Network troubleshooting

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science/Information Technology or related field

Associate's degree in Information Technology or related field

Tools

Active Directory

Windows OS

Office 365

Job description

Financial Independence Group, LLC is seeking a Help Desk Technician to provide technical support to end-users, troubleshoot software/hardware issues, and document incidents. You will escalate complex problems and deliver timely, customer-focused service across software, hardware, and network environments.

You will respond to tickets and maintain accurate records while staying current with evolving technologies and industry trends.