IT Support Technician I — End-User & Hardware Helpdesk

Westchester Medical Center Health Network

Village of Suffern (NY)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

Westchester Medical Center Health Network in Suffern, NY is seeking a Support Technician I to be the face of IT, providing technical support to the end-user community, installing equipment, assisting users with logon and navigation, and ensuring security standards. This role will coordinate with the Help Desk and IT departments and involve imaging, migrations, and asset management.

You will interact with senior IT staff, participate in enterprise initiatives, and support hospital staff to

Qualifications

2 years of hands-on IT technical support.
Basic knowledge of computer hardware and operating systems.
Ability to communicate effectively with medical professionals.

Responsibilities

Function as part of a team in support of End Users for the access and use of computer equipment, WMC systems, and peripherals.
Perform hardware installations & decommission of enterprise equipment, including PCs, printers, scanners, other peripherals.
Configure computer equipment following hospital approved protocols and standards.
Troubleshoot and resolve problems related to hardware including PCs and peripheral equipment.
Render support to end users related to WMC Network logon, basic application access, and navigation.
Participate in project implementation assignments.
Acts as liaison with end users for system access and usage.
Follow inventory processes, request replacement parts and equipment and administer the return of failed parts as required.
Perform asset management duties as defined by WMC.
Adhere to all WMC security protocols and standards.