IT Help Desk & Server Support Specialist (Onsite, NYC)

Cinter Technology; New York (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401K match

No insurance

Job summary

Cinter Technology seeks an IT Help Desk Support Specialist to provide frontline technical support onsite in New York City. The role includes end-user assistance, hardware/software installation, and documentation to improve IT operations.

Ideal candidates will have 1–2 years of end-user support, strong English communication, and familiarity with Windows OS, Office365, and iOS devices. This is a full-time, onsite position with a 9:00 AM–5:30 PM schedule.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent IT experience.
• 1–2 years of end-user support experience with Windows LAN/WAN/Remote Access.
• Extensive knowledge of Windows OS, Office365 and Adobe Acrobat.
• Experience with iOS devices, Conference System, MS Surface and HP laptops.
• IT certifications (ITFL Foundation, A+, Network+, Microsoft) preferred but not required.
• Proficient English communication skills.

Responsibilities

• Provides technical support for end-user customers via phone, email, or in-person, including hardware/software installation and testing.
• Documents processes and solutions to improve operations.
• Performs server administration and monitoring support.
• Monitors desktop and network environments, software installation, and troubleshooting.
• Manages user accounts and basic administration tasks.
• Prioritizes requests and escalates issues to appropriate teams.
• Provides periodic IT training and supports regional/global IT projects.

Skills

Proficient English

Customer-focused

Detail-oriented

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

1–2 years end-user support experience

IT certifications (preferred)

Tools

Windows OS

Office365

Adobe Acrobat

iOS devices

Conference System

MS Surface

HP laptops

Job description

Cinter Technology seeks an IT Help Desk Support Specialist to provide frontline technical support onsite in New York City. The role includes end-user assistance, hardware/software installation, and documentation to improve IT operations.

Ideal candidates will have 1–2 years of end-user support, strong English communication, and familiarity with Windows OS, Office365, and iOS devices. This is a full-time, onsite position with a 9:00 AM–5:30 PM schedule.