IT Help Desk Specialist — End-User Support & Tech Fixes

AccessHealth; Richmond (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

AccessHealth is seeking an End User Support specialist to provide hands-on assistance for Windows and Apple devices, desktops, laptops, and tablets. You will handle tickets, manage remote users, and support VPN connectivity, VOIP, printing, and scanning in a fast-paced IT environment.

The role requires strong communication, problem-solving, and independent work skills, with a focus on delivering exceptional service and meeting SLAs.

Qualifications

• Provides support of technical issues involving low to medium complexity.
• Ensures all assigned tickets are updated and resolved meeting SLAs.
• Supports end user IT services across Windows and Apple devices.
• Experience with TCP/IP, DNS, and DHCP.
• Ability to work in a fast-paced environment and take ownership.

Responsibilities

• Update and resolve all assigned tickets to meet SLAs.
• Provide hands-on support for end user IT services on desktops, laptops and peripherals.
• Support local and remote desktops in mixed Microsoft and Apple environments.
• Troubleshoot wireless and remote connectivity, VPN, VOIP, printing, and scanning.
• Gather information for IT audits and diligence procedures.

Skills

Customer service

Troubleshooting

Time management

Communication skills

Independent worker

Education

Associate's degree in computer science or equivalent

Tools

Outlook 2013

Outlook 2010

Microsoft Office 365

VPN clients

Job description

AccessHealth is seeking an End User Support specialist to provide hands-on assistance for Windows and Apple devices, desktops, laptops, and tablets. You will handle tickets, manage remote users, and support VPN connectivity, VOIP, printing, and scanning in a fast-paced IT environment.

The role requires strong communication, problem-solving, and independent work skills, with a focus on delivering exceptional service and meeting SLAs.