IT Help Desk Specialist — Customer-Driven Support

Infosys; South Jordan (UT); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability

401(k)

Job summary

Infosys is seeking an IT Service Desk Agent to be the first point of contact for end users needing technical assistance and support in South Jordan, UT. The role requires strong communication, empathy, and problem-solving in a fast-paced environment.

You will triage incidents, document issues, and collaborate with IT teams to restore services quickly. High school diploma and 1+ year IT experience are preferred.

Qualifications

• 1+ year of information technology experience.
• Strong communication and customer service skills.
• Ability to work independently and manage tasks under pressure.
• Willing to relocate/commute to South Jordan, UT.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance.
• Triage incidents and requests, document in the ticketing system.
• Collaborate with IT teams to restore services quickly.
• Support variable shifts including holidays and weekends as needed.

Skills

Interpersonal skills

Communication skills

Customer service

Problem-solving

Time management

Learning IT systems

Education

High School Diploma/GED

Tools

Windows OS

Email

Typing

Job description

Infosys is seeking an IT Service Desk Agent to be the first point of contact for end users needing technical assistance and support in South Jordan, UT. The role requires strong communication, empathy, and problem-solving in a fast-paced environment.

You will triage incidents, document issues, and collaborate with IT teams to restore services quickly. High school diploma and 1+ year IT experience are preferred.