Frontline IT Service Desk Agent | Tech Support

Infosys; Alpharetta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid Holidays

Paid Time Off

Life Insurance

Job summary

Infosys is seeking an IT Service Desk Agent to be the first point of contact for end users seeking technical assistance and support. The role is based in Alpharetta, GA, and may require relocation or travel as needed. A high school diploma and 0–1 year IT experience are preferred.

The candidate should have strong communication skills, be capable of learning a broad range of IT systems, and handle incidents with professionalism and customer focus. Weekend and shift flexibility is required.

Qualifications

• Must have basic IT knowledge and willingness to learn a broad range of IT systems and applications.
• Strong communication skills, both written and verbal.
• Customer-facing attitude with professionalism and empathy.
• Ability to work independently and manage priorities.
• Willingness to work variable shifts including holidays, overtime, and weekends.

Responsibilities

• Provide first-level IT support via phone or live chat to end users.
• Diagnose issues and resolve incidents, escalating to specialized teams as needed.
• Document problems and resolutions clearly in ticketing systems.
• Ensure minimal disruption to business operations and maintain customer service levels.
• Assist with a broad range of devices and operating systems and support tools.

Skills

Customer service

Problem solving

Communication skills

Independent work

Ability to learn IT systems

Education

High School Diploma/GED

Tools

Ticketing systems

Job description

Infosys is seeking an IT Service Desk Agent to be the first point of contact for end users seeking technical assistance and support. The role is based in Alpharetta, GA, and may require relocation or travel as needed. A high school diploma and 0–1 year IT experience are preferred.

The candidate should have strong communication skills, be capable of learning a broad range of IT systems, and handle incidents with professionalism and customer focus. Weekend and shift flexibility is required.