IT Helpdesk Pro: Frontline Tech Support

Infosys Limited; Alpharetta (GA); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse- m

Insurance (Accident, Critical Illness,

Hospital Indemnity

401(k) plan

Job summary

Infosys in Alpharetta, GA, is seeking an IT Service Desk Agent to be the first point of contact for end users seeking technical assistance and support.

The role requires a High School Diploma or GED, 0–1 years IT experience, and the ability to provide timely resolution of IT issues with a focus on customer service. Candidates should be able to work with Windows-based systems and a variety of devices, including desktops, laptops, and mobile devices.

Qualifications

• High School Diploma/GED or equivalent educational qualification.
• 0-1 years IT experience.
• Provide timely resolution of IT-related issues with minimal business disruption.
• Technical aptitude with ability to learn and support a broad range of IT systems and applications.

Responsibilities

• Provide front-line IT support via phone or live chat, ensuring professional and customer-first service.
• Diagnose issues, provide first-level support, and escalate complex problems when needed.
• Maintain accurate documentation within ticketing systems and communicate clearly.

Skills

Windows OS

Customer service

First-level support

Desktops

Laptops

Mobile devices

Communication skills

Ticketing systems

Self-motivation

Shift flexibility

Education

High School Diploma/GED

Tools

Ticketing systems

Job description

Infosys in Alpharetta, GA, is seeking an IT Service Desk Agent to be the first point of contact for end users seeking technical assistance and support.

The role requires a High School Diploma or GED, 0–1 years IT experience, and the ability to provide timely resolution of IT issues with a focus on customer service. Candidates should be able to work with Windows-based systems and a variety of devices, including desktops, laptops, and mobile devices.