Information Technology Support Specialist

Russell Tobin; South Jordan (UT); On-site; USD 27,552 - 28,929; Part time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts with preferred vendors

Job summary

A staffing agency in South Jordan seeks a Customer Support Representative to assist users seeking IT support. Responsibilities include answering calls, troubleshooting, and ensuring a positive customer experience. Ideal candidates will have 2 to 5 years of experience in a technical environment and possess strong communication skills. This entry-level position offers a flexible schedule and competitive pay.

Qualifications

• 2–5 years of experience in a fast-paced technical environment.
• Strong communication skills.
• Ability to work variable shifts, including evenings and weekends.

Responsibilities

• First point of contact for IT support, delivering exceptional customer service.
• Answering calls, documenting incidents, and troubleshooting issues.
• Diagnosing, resolving, or escalating issues to ensure positive customer experience.

Skills

Strong communication skills

Ability to work variable shifts

Experience in a technical environment

Job description

Overview

Job Title: Customer Support Representative / Account Representative - Sr-IT

Location: South Jordan, UT

Pay Rate: $21/hour

Base pay range: $20.00/yr - $21.00/yr

Responsibilities

The Service Desk Agent is the first point of contact for users seeking IT support, delivering exceptional customer service while resolving technical issues. This role involves answering calls, documenting incidents, and troubleshooting enterprise software, hardware, and system-related problems. Agents are responsible for diagnosing, resolving, or escalating issues quickly, ensuring a positive customer experience.

Qualifications

The position requires 2–5 years of experience in a fast-paced technical environment, strong communication skills, and the ability to work variable shifts, including evenings and weekends.

• 2–5 years of experience in a fast-paced technical environment
• Strong communication skills
• Ability to work variable shifts, including evenings and weekends

Benefits

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: Retail and Banking