IT Service Desk Agent

Infosys; South Jordan (UT); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability

401(k)

Job summary

Infosys is seeking an IT Service Desk Agent to be the first point of contact for end users needing technical assistance and support in South Jordan, UT. The role requires strong communication, empathy, and problem-solving in a fast-paced environment.

You will triage incidents, document issues, and collaborate with IT teams to restore services quickly. High school diploma and 1+ year IT experience are preferred.

Qualifications

• 1+ year of information technology experience.
• Strong communication and customer service skills.
• Ability to work independently and manage tasks under pressure.
• Willing to relocate/commute to South Jordan, UT.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance.
• Triage incidents and requests, document in the ticketing system.
• Collaborate with IT teams to restore services quickly.
• Support variable shifts including holidays and weekends as needed.

Skills

Interpersonal skills

Communication skills

Customer service

Problem-solving

Time management

Learning IT systems

Education

High School Diploma/GED

Tools

Windows OS

Email

Typing

Job description

Infosys is seeking an IT Service Desk Agent serves as the first point of contact for end users seeking technical assistance and support.

Required Qualifications

• This position is based in South Jordan; UT. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
• High School Diploma/GED or equivalent educational qualification.
• At least 1 year of Information Technology experience
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.

Preferred Qualifications:

• Experience and desire to work in a Global delivery environment
• Good Communication and Analytical skills.
• Customer Service Orientation
• Problem-solving and analytical thinking

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Additional Required Qualifications

• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.