IT Help Desk Specialist - Client Support & Troubleshooting

Purposelink Recruitment; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Purposelink Recruitment in Ann Arbor, MI is seeking a Contract IT Help Desk professional to provide first-line technical support and troubleshooting for clients. You will be the initial point of contact and help resolve issues to keep operations running smoothly.

Ideal candidates bring at least 2 years of help desk experience, strong Windows, AD, and Citrix knowledge, and excellent communication skills. On-call rotation availability is required for this onsite role.

Qualifications

• Associate degree or higher in a related field.
• Minimum of 2 years of help desk experience.
• Proficiency with Microsoft Windows operating systems.
• Experience with Active Directory and Citrix.
• Familiarity with Microsoft Office applications.
• On-call rotation availability for after-hours support.
• Knowledge of Microsoft Azure is a plus.
• Excellent communication and customer service skills.
• Ability to work independently and in a team.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Provide first-level technical support and troubleshooting for IT-related issues.
• Respond to calls, emails, and tickets promptly and professionally.
• Diagnose and resolve client technical problems.
• Escalate complex issues to appropriate teams when needed.
• Document all support activities in the ticketing system.
• Collaborate with teammates to improve processes and procedures.
• Participate in on-call rotation for off-hours support.
• Stay up-to-date with technologies and industry trends.

Skills

Customer service

Communication

Teamwork

Problem solving

Time management

Education

Associate degree or higher

Tools

Microsoft Windows

Active Directory

Citrix

Microsoft Office

Microsoft Azure

Job description

Purposelink Recruitment in Ann Arbor, MI is seeking a Contract IT Help Desk professional to provide first-line technical support and troubleshooting for clients. You will be the initial point of contact and help resolve issues to keep operations running smoothly.

Ideal candidates bring at least 2 years of help desk experience, strong Windows, AD, and Citrix knowledge, and excellent communication skills. On-call rotation availability is required for this onsite role.