IT Desktop Support Technician — Growth Path (Contract)

TEKsystems; Flint (MI); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental and vision

401(k) plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off / PTO

Job summary

TEKsystems is seeking candidates for an onsite Desktop Support/Helpdesk role in Flint, MI. This contract-to-hire position offers first-shift hours and an opportunity to advance within a local enterprise IT department.

Ideal candidates have prior Helpdesk or Desktop Support experience and IT certifications are desirable. The role focuses on resolving software/hardware incidents, deploying Windows, and delivering excellent customer service in a fully onsite environment.

Qualifications

• Previous Helpdesk or Desktop Support or PC Technician experience preferred.
• IT certifications are desirable for this role.
• This will be a first shift opportunity on a Contract to Hire basis.

Responsibilities

• Diagnose and resolve software and hardware incidents, including Windows and Mac OS and a range of applications.
• Swap out laptops/desktops and deploy Windows 10/11.
• Re-imaging Windows 11 onto machines from Windows 10.
• Assist all users with IT incidents and logged requests.
• Take ownership of issues and perform analysis to restore service; escalate when needed.
• Document requests using the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade software/hardware.
• Resolve printer/copier/scanner issues.
• Maintain a first-class level of customer service.

Skills

CompTIA Certifications

Education

CompTIA Certifications

Job description

TEKsystems is seeking candidates for an onsite Desktop Support/Helpdesk role in Flint, MI. This contract-to-hire position offers first-shift hours and an opportunity to advance within a local enterprise IT department.

Ideal candidates have prior Helpdesk or Desktop Support experience and IT certifications are desirable. The role focuses on resolving software/hardware incidents, deploying Windows, and delivering excellent customer service in a fully onsite environment.