IT HELP DESK

Purposelink Recruitment; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Purposelink Recruitment in Ann Arbor, MI is seeking a Contract IT Help Desk professional to provide first-line technical support and troubleshooting for clients. You will be the initial point of contact and help resolve issues to keep operations running smoothly.

Ideal candidates bring at least 2 years of help desk experience, strong Windows, AD, and Citrix knowledge, and excellent communication skills. On-call rotation availability is required for this onsite role.

Qualifications

• Associate degree or higher in a related field.
• Minimum of 2 years of help desk experience.
• Proficiency with Microsoft Windows operating systems.
• Experience with Active Directory and Citrix.
• Familiarity with Microsoft Office applications.
• On-call rotation availability for after-hours support.
• Knowledge of Microsoft Azure is a plus.
• Excellent communication and customer service skills.
• Ability to work independently and in a team.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Provide first-level technical support and troubleshooting for IT-related issues.
• Respond to calls, emails, and tickets promptly and professionally.
• Diagnose and resolve client technical problems.
• Escalate complex issues to appropriate teams when needed.
• Document all support activities in the ticketing system.
• Collaborate with teammates to improve processes and procedures.
• Participate in on-call rotation for off-hours support.
• Stay up-to-date with technologies and industry trends.

Skills

Customer service

Communication

Teamwork

Problem solving

Time management

Education

Associate degree or higher

Tools

Microsoft Windows

Active Directory

Citrix

Microsoft Office

Microsoft Azure

Job description

Job description

Job Title: Contract ITHelp Desk

Job Summary

As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities

• Provide first-level technical support and troubleshooting for IT-related issues
• Respond to incoming calls, emails, and tickets in a timely and professional manner
• Identify, diagnose, and resolve technical problems for clients
• Escalate complex issues to the appropriate teams for further resolution
• Document all support activities and resolutions in our ticketing system
• Collaborate with team members to continuously improve processes and procedures
• Participate in on-call rotation for off-hours support as needed
• Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements

• Associate degree or higher in a related field
• Minimum of 2 years of experience in help desk support
• Proficiency in Microsoft Windows operating systems
• Experience with Active Directory and Citrix
• Familiarity with Microsoft Office applications
• Available for off-hours support on a rotating basis
• Knowledge of Microsoft Azure is a plus
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem-solving and troubleshooting skills

Qualifications

This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided.

• Associate degree or higher
• Help Desk Support (2+ years)
• Microsoft Windows (2+ years)
• Active Directory (1+ years)
• Citrix (1+ years)
• 2+ years of experience in ANY of the following:
• Microsoft Office
• Microsoft Azure