Entry-Level IT Support Technician – Onsite Help Desk

Michael Andrews & Associates LLC; Southfield (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Michael Andrews & Associates LLC is seeking a Level 1 IT Support Technician to be the first point of contact for end-user technology issues. This onsite role in Southfield, MI involves resolving hardware, software, and account problems, and escalating complex issues to senior staff.

Responsibilities include handling tickets, AD and Microsoft 365 administration, and setting up workstations and peripherals. Ideal for someone early in their IT career with strong customer service skills.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience with Windows 10/11 and Microsoft 365 is needed.
• Familiarity with AD provisioning, password resets, MFA, and group membership is preferred.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance in person, by phone, by email, and through the IT ticketing system.
• Log, categorize, prioritize, and track support tickets from intake through resolution.
• Perform account administration in Active Directory and Microsoft 365, including password resets and MFA setup.

Skills

Windows 10/11

Microsoft 365

Active Directory

Customer service

Ticketing system (JIRA)

Education

High school diploma or GED

Associate degree in IT or related field preferred

Tools

JIRA

Job description

Michael Andrews & Associates LLC is seeking a Level 1 IT Support Technician to be the first point of contact for end-user technology issues. This onsite role in Southfield, MI involves resolving hardware, software, and account problems, and escalating complex issues to senior staff.

Responsibilities include handling tickets, AD and Microsoft 365 administration, and setting up workstations and peripherals. Ideal for someone early in their IT career with strong customer service skills.