IT Help Desk Specialist - Windows & Cloud Support

Jobtailor; New Lexington (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking an experienced IT Helpdesk Specialist to provide first-level troubleshooting for Windows-based environments, manage user accounts, and support end users across multiple offices. You will document interactions, resolve tickets efficiently, and participate in device provisioning and maintenance.

Ideal candidates have an associates degree or IT certification, 3+ years of helpdesk experience, and strong customer service skills. Travel to service-area offices is required.

Qualifications

• Associates degree or equivalent IT certification required.
• A+ certification required.
• At least 3 years of helpdesk or technology experience within a Microsoft Windows-based environment.
• One year of healthcare IT experience preferred.
• Excellent customer service and communication skills.
• In-depth knowledge of desktop support, hardware and software troubleshooting.

Responsibilities

• Provide first-level technical troubleshooting via telephone, chat, remote tools, and in person.
• Ensure all tickets are resolved efficiently, timely, and customer-friendly.
• Account management tasks: resetting passwords, unlocking accounts, creating accounts, and access control.
• Research and resolve issues, escalate to tier 2 when appropriate.
• Document all interactions within each ticket.
• Install, update, test, and configure software for end users.
• Apply diagnostic tools to troubleshoot issues and test fixes.
• Perform preventative maintenance on endpoint devices.
• Build and rebuild endpoint devices for new hires and refresh cycles.
• Wipe devices following procedures for recycling and refresh cycles.
• Work on special IT projects as assigned; travel to offices in the service area is required.

Skills

A+ Certification

Helpdesk Support

Windows Expertise

Customer Service

Desktop Support

Networking Principles

Microsoft 365

Virus Removal

Mobile Device Management

Wireless Networking

Team Collaboration

Education

Associates degree in IT

Tools

Helpdesk Ticketing System

Remote Communication Tools

Endpoint Devices

Diagnostic Tools

Inventory Management System

Job description

Jobtailor is seeking an experienced IT Helpdesk Specialist to provide first-level troubleshooting for Windows-based environments, manage user accounts, and support end users across multiple offices. You will document interactions, resolve tickets efficiently, and participate in device provisioning and maintenance.

Ideal candidates have an associates degree or IT certification, 3+ years of helpdesk experience, and strong customer service skills. Travel to service-area offices is required.