IT Help Desk Technician - Windows & Cloud Support

Jobtailor; Logan (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in the United States is seeking a first-level IT Helpdesk professional to provide troubleshooting support via phone, chat, remote tools, and in person. You will manage user accounts, reset passwords, unlock accounts, and document all interactions in the ticketing system.

The role requires 3+ years in a Microsoft Windows environment, A+ certification, healthcare IT experience preferred, and strong customer service, communication, and teamwork skills.

Qualifications

• Associates degree in an IT-related field or equivalent IT certification.
• A+ certification required.
• 3+ years of helpdesk or technology experience in Windows environments.
• Healthcare IT experience preferred.
• Excellent customer service and communication skills.
• Strong desktop support and basic hardware/software troubleshooting.
• Networking basics including routing and firewall concepts.
• In-depth knowledge of Windows, security, and Microsoft 365.
• Experience with mobile device management and remote support.

Responsibilities

• Provide first-level technical troubleshooting via phone, chat, remote tools, or in person.
• Ensure tickets are resolved efficiently and documented thoroughly.
• Manage user accounts: reset passwords, unlocks, group changes, creation/deletion.
• Research and resolve issues or escalate to tier 2 when needed.
• Install/update/configure software for end users; test fixes for satisfaction.
• Perform preventative maintenance on endpoint devices and build/rebuild devices as needed.
• Wipe endpoint devices following procedures for recycling or refresh cycles.
• Log interactions in the helpdesk system and participate in IT projects.
• Provide technical training on ISBH systems and assist with new-hire orientation.
• Travel to offices throughout the service area as required.

Skills

A+ Certification

Helpdesk Experience

Microsoft Windows Expertise

Customer Service Skills

Networking Knowledge

Desktop Support

Mobile Device Management

Virus Removal

Cloud Computing

Education

IT-Related Degree or Equivalent Certification

Tools

Helpdesk Ticketing System

Remote Communication Tools

Microsoft 365

Endpoint Devices

Diagnostic Tools

Job description

Jobtailor in the United States is seeking a first-level IT Helpdesk professional to provide troubleshooting support via phone, chat, remote tools, and in person. You will manage user accounts, reset passwords, unlock accounts, and document all interactions in the ticketing system.

The role requires 3+ years in a Microsoft Windows environment, A+ certification, healthcare IT experience preferred, and strong customer service, communication, and teamwork skills.