Technical Support Specialist

Insight Global; Ann Arbor (MI); Hybrid; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) plan

Job summary

A leading IT services company is seeking a Technical Support Specialist to provide customer assistance in a hybrid environment. Responsibilities include answering support calls, troubleshooting issues, and diagnosing problems with proprietary software and hardware. Candidates should have IT support experience and the ability to work flexible schedules, including weekends. Benefits include medical and vision insurance and a 401(k) plan.

Qualifications

• Experience with IT support, help desk, or related roles.
• Ability to work on weekends and maintain a flexible schedule.
• Organized and technically savvy.

Responsibilities

• Answer calls from store locations and open support tickets.
• Troubleshoot issues and escalate tickets when necessary.
• Provide support to co‑workers to share best practices.

Skills

IT support experience

Remote troubleshooting

Organizational skills

Flexibility for weekends

Job description

Position: Technical Support Specialist

Location: Hybrid in Ann Arbor, MI

Employment type: Full-time

Seniority level: Entry level

Job function: Customer Service

Industries: IT Services and IT Consulting; Computer and Network Security

Pay Range: $17.00/hr - $21.00/hr

Responsibilities

• Answer calls from store locations and open support tickets.
• Troubleshoot issues when possible; when necessary, escallate tickets.
• Participate in training sessions to stay current on diagnostics and resolution techniques.
• Remotely diagnose and resolve routine problems with proprietary software, hardware, and peripheral equipment (touch screens, phones, printers, etc.).
• Follow up with customers to confirm calls are resolved and tickets are closed promptly.
• Provide support to co‑workers to ensure effective sharing of best practices.
• Increase knowledge through continuing education classes.

Qualifications

• Experience with IT support, help desk, or related roles.
• Ability to work on weekends and maintain a flexible schedule.
• Experience receiving support calls and remote troubleshooting to resolve issues.
• Organized, technically savvy, with prior Help Desk experience.
• First week of the role will consist of training.
• Applicants must be open to working a flexible schedule and possible weekends.

Benefits

• Medical insurance
• Vision insurance
• 401(k) plan