Onsite IT Help Desk Analyst - School Tech Support

TEKsystems; Detroit (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems is seeking a Technical Client Service Specialist for the Detroit area. This contract role will serve as the initial IT support contact for district staff and students, solving Level 1/1.5 issues via phone or remote access and escalating more complex problems as needed.

The ideal candidate will have solid IT fundamentals, familiarity with Microsoft Office, basic networking, and experience with help desk tools.

Qualifications

• First point of contact for district staff and students.
• Diagnose and resolve Level 1/1.5 issues via phone or remote support.
• Escalate unresolved issues to Level 2 or other teams as needed.
• Experience with help desk support in an educational setting.
• Excellent communication and thorough documentation of issues and resolutions.

Responsibilities

• Answer inbound calls and tickets as the first point of contact.
• Provide Level 1/1.5 troubleshooting for hardware/software via remote access.
• Document troubleshooting steps and resolutions in the helpdesk system.
• Escalate complex problems and coordinate with Level 2 support teams.
• Educate users with clear, actionable guidance to prevent recurring issues.
• Monitor systems and notify appropriate teams of issues.
• Collaborate with IT teams to improve support processes.
• Maintain high levels of customer service with students and staff.
• Meet key performance metrics and annual objectives.
• Performs other duties as assigned by supervisor.

Skills

Windows/macOS

MS Office

Networking fundamentals

Remote desktop tools

Helpdesk software

Call management

Tools

Remote support tools

Ticketing system

Job description

TEKsystems is seeking a Technical Client Service Specialist for the Detroit area. This contract role will serve as the initial IT support contact for district staff and students, solving Level 1/1.5 issues via phone or remote access and escalating more complex problems as needed.

The ideal candidate will have solid IT fundamentals, familiarity with Microsoft Office, basic networking, and experience with help desk tools.