Help Desk Coordinator: Tech Troubleshooter & Communicator

STI; Trenton (NJ); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

STI is seeking a Helpdesk Coordinator in New Jersey to support and troubleshoot Microsoft applications, communicating clearly with end users and prioritizing tasks in a fast-paced environment. You will adhere to Help Desk policies and ensure accurate documentation of issues and resolutions.

The role requires knowledge of Windows 10, Windows Server/AD, Office 365, and basic office software. You will log requests, provide first-line support, and assist with site-related tasks and projects.

Qualifikationen

• Experience troubleshooting Microsoft applications.
• Excellent communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Knowledge of Windows Server/AD/Office 365 is required.

Aufgaben

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Kenntnisse

Windows 10

Windows Server

Active Directory

Office 365

Excel

Word

Visio

Clear communication

Tools

AOC mainframe systems

Jobbeschreibung

STI is seeking a Helpdesk Coordinator in New Jersey to support and troubleshoot Microsoft applications, communicating clearly with end users and prioritizing tasks in a fast-paced environment. You will adhere to Help Desk policies and ensure accurate documentation of issues and resolutions.

The role requires knowledge of Windows 10, Windows Server/AD, Office 365, and basic office software. You will log requests, provide first-line support, and assist with site-related tasks and projects.