First-Line IT Support Specialist - Tech Helpdesk

OLSA Resources, Inc.; New Jersey; Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

A service provider in technology support is seeking a candidate for a technical support role based in New Jersey. The position requires providing first tier support, troubleshooting hardware and software issues, and maintaining detailed logs. Candidates should have strong communication skills, a high school diploma, and ideally 1-2 years of tech support experience. Familiarity with Remedy and Active Directory will be advantageous. The ideal individual will be able to work in a fast-paced environment and handle stressful situations.

Qualifikationen

• 1-2 years of experience in tech support.
• Strong customer service skills are essential.
• Ability to adapt in a fast-paced environment.

Aufgaben

• Provide first tier support in a technical call center.
• Troubleshoot hardware and software issues.
• Maintain detailed logs and records of interactions.

Kenntnisse

Interpersonal skills

Customer service skills

Critical thinking

Adaptability

Ausbildung

High School Graduate

Technical Degree

Tools

Remedy

Active Directory

Microsoft Office Suite

Jobbeschreibung

A service provider in technology support is seeking a candidate for a technical support role based in New Jersey. The position requires providing first tier support, troubleshooting hardware and software issues, and maintaining detailed logs. Candidates should have strong communication skills, a high school diploma, and ideally 1-2 years of tech support experience. Familiarity with Remedy and Active Directory will be advantageous. The ideal individual will be able to work in a fast-paced environment and handle stressful situations.