First-Line IT Support Specialist - Tech Helpdesk

OLSA Resources, Inc.; New Jersey; On-site; USD 40,000 - 55,000; Full time

Job summary

A service provider in technology support is seeking a candidate for a technical support role based in New Jersey. The position requires providing first tier support, troubleshooting hardware and software issues, and maintaining detailed logs. Candidates should have strong communication skills, a high school diploma, and ideally 1-2 years of tech support experience. Familiarity with Remedy and Active Directory will be advantageous. The ideal individual will be able to work in a fast-paced environment and handle stressful situations.

Qualifications

• 1-2 years of experience in tech support.
• Strong customer service skills are essential.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Provide first tier support in a technical call center.
• Troubleshoot hardware and software issues.
• Maintain detailed logs and records of interactions.

Skills

Interpersonal skills

Customer service skills

Critical thinking

Adaptability

Education

High School Graduate

Technical Degree

Tools

Remedy

Active Directory

Microsoft Office Suite

Job description

A service provider in technology support is seeking a candidate for a technical support role based in New Jersey. The position requires providing first tier support, troubleshooting hardware and software issues, and maintaining detailed logs. Candidates should have strong communication skills, a high school diploma, and ideally 1-2 years of tech support experience. Familiarity with Remedy and Active Directory will be advantageous. The ideal individual will be able to work in a fast-paced environment and handle stressful situations.