IT Help Desk Intern - Frontline Tech Support & Onboarding

Blattner Company; Minnesota; On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

HDHP insurance

401(k) with company match

HSA and FSA options

Dental and Vision insurance

Tuition Reimbursement

On-site gym

Job summary

Blattner Company in Avon, MN is seeking an IT Help Desk Intern for a part-time role. You will provide end-user and project-site helpdesk support, handle desktops, laptops, peripherals, mobile devices and software, and log tickets with detailed troubleshooting steps.

You’ll be the primary IT contact for helpdesk calls across the end-user environment, monitor emails, tickets and phone lines, and work with IT staff to resolve end users’ issues.

Qualifications

• Pursuing a two-year post-secondary degree in Information Technology or related field.
• Previous experience using a ticketing system preferred.

Responsibilities

• Provides end user and project site helpdesk phone support.
• Initial end user support for desktops, laptops, peripherals, mobile devices, and software.
• Logs user tickets with detailed troubleshooting steps completed.
• Assists other IT staff with deployment of patches and other software/OS updates via an automated tool or script when required.
• Serves as the primary IT contact for helpdesk support calls across the entire end user environment.
• Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone.
• Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.
• Strives to provide first call resolution for all end users.
• Assists when required with user on-boarding and off-boarding process including AD user account setup and device configuration.

Skills

Help desk

IT support

Phone support

Ticketing system

Education

Two-year IT degree

Tools

Ticketing system

Job description

Blattner Company in Avon, MN is seeking an IT Help Desk Intern for a part-time role. You will provide end-user and project-site helpdesk support, handle desktops, laptops, peripherals, mobile devices and software, and log tickets with detailed troubleshooting steps.

You’ll be the primary IT contact for helpdesk calls across the end-user environment, monitor emails, tickets and phone lines, and work with IT staff to resolve end users’ issues.