IT Help Desk Technician

Avionté Staffing Software; Minneapolis (MN); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

A leading technology company is seeking an IT Helpdesk Technician to deliver technical support and endpoint management for its staff. The role requires expertise in Microsoft 365 and Azure services and entails providing comprehensive assistance in a hybrid work environment. The ideal candidate will ensure security compliance and optimal device performance while supporting a diverse workforce. This full-time position emphasizes effective communication and problem-solving skills, and it offers flexibility to work from home occasionally.

Qualifications

• Microsoft 365 and Azure proficiency essential.
• Experience with Microsoft Intune required for device management.
• Knowledge of modern authentication and hybrid infrastructure is beneficial.

Responsabilités

• Provide first-line IT support for internal staff.
• Deploy and manage devices via Microsoft Intune.
• Implement security best practices and maintain documentation.

Connaissances

Microsoft 365 administration

Azure cloud services

Troubleshooting

Customer service

Problem-solving

Formation

Bachelor’s or Associate’s degree in Information Technology, Computer Science, or related field

Outils

Microsoft Intune

PowerShell

Python

NinjaRMM

CrowdStrike

ITSM platforms

Description du poste

The IT Helpdesk Technician serves as the primary technical support interface for all internal staff, delivering comprehensive endpoint management and technical assistance across hybrid and remote work environments. This role encompasses the deployment, configuration, and maintenance of devices through Microsoft Intune and enterprise management platforms while ensuring security compliance and optimal performance. The position requires proficient troubleshooting across multiple channels (ITSM ticketing, Teams, phone, remote tools) and expertise in supporting both on-premises infrastructure and multi-cloud environments (AWS/Azure). This role must be located in the Minneapolis, MN area, and will work onsite in our corporate office most days, with flexibility to work from home on occasion.

ESSENTIAL FUNCTIONS:

• Serve as first-line support for IT service requests, ensuring timely resolution and SLA compliance through ITSM platforms.
• Deploy and manage enterprise endpoints using Microsoft Intune, including Autopilot provisioning, application deployment, compliance policies, and patch management.
• Administer Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange Online) and provide comprehensive user support.
• Configure and maintain device management through Intune for corporate laptops (Windows/macOS), tablets, and mobile devices (iOS/Android), implementing security policies and conditional access.
• Support hybrid workforce infrastructure including VPN, remote access solutions and collaboration platforms.
• Manage identity and access controls across Entra ID (Azure AD).
• Implement security best practices including MFA, Zero Trust policies, and endpoint protection.
• Maintain accurate documentation, knowledge base articles, and IT asset inventory.
• Provide escalation support and collaborate with senior IT staff on complex issues.

REQUIREMENTS:

• Proficiency in Microsoft 365 administration and Azure cloud services (Entra ID, Exchange Online, SharePoint, Teams)
• Hands-on experience with Microsoft Intune for enterprise device management, including corporate laptop deployment and compliance
• Working knowledge of NinjaRMM and CrowdStrike endpoint protection platforms
• Experience with PowerShell and Python scripting
• Understanding of modern authentication protocols (SAML, OAuth, MFA) and Zero Trust architecture
• Familiarity with multi-cloud environments, VPN technologies, and hybrid cloud connectivity
• Ability to lift up to 50 lbs for equipment setup and desk
• Excellent communication and customer service abilities for supporting distributed teams
• Strong problem-solving skills with the ability to prioritize in fast-paced environments
• Experience with ITSM platforms (ServiceNow, Jira Service Management, or equivalent)
• Bachelor’s or Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Preferred certifications: Microsoft 365 Modern Desktop Administrator Associate, AWS Cloud Practitioner, CompTIA A+, or Azure Fundamentals
• ITIL framework knowledge preferred

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Software Development

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