IT Help Desk Pro: Fast, Friendly User Support

Blaine Bros Maintenance Inc; Blaine (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Blaine Brothers is seeking a dependable Helpdesk Support Specialist to provide first-line technical assistance to internal users. You will troubleshoot hardware, software, and network issues, document incidents, and escalate where needed. The role emphasizes clear communication and customer service to keep employees productive and secure.

Hours are Monday through Friday, 7am–4pm. This on-site position supports multiple branch locations and requires a service-oriented mindset and strong

Qualifications

• Strong troubleshooting skills and service-oriented mindset.
• Ability to communicate technical concepts clearly to non-technical users.
• Experience with documenting incidents in a ticketing system.

Responsibilities

• Provide technical support and troubleshooting assistance for desktops, laptops, mobile devices, applications, and peripheral equipment
• Respond to support requests via phone, email, ticketing system, chat, or in person
• Diagnose and resolve basic hardware, software, operating system, and network connectivity issues
• Install, configure, and maintain computer systems, software applications, and authorized devices
• Support security systems, phone systems, printers, and other office technology as required
• Educate users on IT procedures, best practices, and proper use of technology
• Accurately document incidents, requests, and resolutions in the helpdesk ticketing system
• Follow established helpdesk processes, escalation paths, and service level expectations
• Escalate complex or unresolved issues to higher-level IT staff as appropriate
• Collaborate with other IT team members to ensure smooth daily operations
• Provide on-call or after-hours support as needed
• Travel to company branch locations as needed to provide hands-on support
• Maintain confidentiality and protect sensitive company and customer information
• Perform other related duties that support the goals of the organization

Skills

Critical Thinking

Speaking

Active Listening

Complex Problem Solving

Reading Comprehension

Coordination

Job description

Blaine Brothers is seeking a dependable Helpdesk Support Specialist to provide first-line technical assistance to internal users. You will troubleshoot hardware, software, and network issues, document incidents, and escalate where needed. The role emphasizes clear communication and customer service to keep employees productive and secure.

Hours are Monday through Friday, 7am–4pm. This on-site position supports multiple branch locations and requires a service-oriented mindset and strong