IT Help Desk Intern

Blattner Company; Minnesota; On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

HDHP insurance

401(k) with company match

HSA and FSA options

Dental and Vision insurance

Tuition Reimbursement

On-site gym

Job summary

Blattner Company in Avon, MN is seeking an IT Help Desk Intern for a part-time role. You will provide end-user and project-site helpdesk support, handle desktops, laptops, peripherals, mobile devices and software, and log tickets with detailed troubleshooting steps.

You’ll be the primary IT contact for helpdesk calls across the end-user environment, monitor emails, tickets and phone lines, and work with IT staff to resolve end users’ issues.

Qualifications

• Pursuing a two-year post-secondary degree in Information Technology or related field.
• Previous experience using a ticketing system preferred.

Responsibilities

• Provides end user and project site helpdesk phone support.
• Initial end user support for desktops, laptops, peripherals, mobile devices, and software.
• Logs user tickets with detailed troubleshooting steps completed.
• Assists other IT staff with deployment of patches and other software/OS updates via an automated tool or script when required.
• Serves as the primary IT contact for helpdesk support calls across the entire end user environment.
• Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone.
• Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.
• Strives to provide first call resolution for all end users.
• Assists when required with user on-boarding and off-boarding process including AD user account setup and device configuration.

Skills

Help desk

IT support

Phone support

Ticketing system

Education

Two-year IT degree

Tools

Ticketing system

Job description

## IT Help Desk InternApply: Avon, MN: Part time: Posted Today: R8731**A DAY IN THE LIFE**### Provides end user and project site helpdesk phone support. Initial end user support for desktops, laptops, peripherals, mobile devices, and software. Logs user tickets with detailed troubleshooting steps completed. Assists other IT staff with deployment of patches and other software/OS updates via an automated tool or script when required.**STEP INTO THE ROLE*** ### Serves as the primary IT contact for helpdesk support calls across the entire end user environment.* ### Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone.* ### Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.* ### Strives to provide first call resolution for all end users. Assists when required with user on-boarding and off-boarding process including AD user account setup and device configuration.### **WHAT YOU’LL NEED*** ### Pursuing a two-year post-secondary degree in Information Technology or related field.**WHAT SETS YOU APART*** ### Previous experience using a ticketing system preferred.### **HOW WE INVEST IN YOU*** ### Competitive pay* ### 100% employer paid HDHP insurance premiums for employees* ### 401(k) with company match* ### HSA and FSA options* ### Dental and Vision insurance* ### Education Assistance (Tuition Reimbursement)* ### Work/Life balance* ### Employee/Family focused culture* ### Gym on site$18.00 - $22.50 Individual Compensation to be determined based on the applicant's applicable experience and qualifications balanced against internal equity.