IT Help Desk Specialist: User-Focused Tech Support

Hydraulic Specialty Inc.; Blaine, Northern (MN, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Blaine Brothers is seeking a dependable Helpdesk Support Specialist to provide first-level technical assistance to internal users across our organization. You will resolve hardware, software, and network issues while communicating technical concepts clearly to non-technical staff and ensuring secure, efficient work processes.

Hours: Monday through Friday 7am-4pm. You will document incidents in the ticketing system, support security systems and printers, and collaborate with IT to maintain smooth

Qualifications

• Critical thinking to evaluate solutions and implement fixes.
• Clear communication with non-technical users.
• Active listening to understand issues and requirements.
• Strong problem solving to identify root causes and apply fixes.
• Reading and understanding technical guidance and tickets.
• Coordinate actions with team members to resolve requests.

Responsibilities

• Provide desktop, laptop, mobile, and peripheral support.
• Respond to requests via phone, email, ticketing system, chat, or in person.
• Diagnose and resolve hardware, software, OS, and network issues.
• Install, configure, and maintain computer systems and applications.
• Support security systems, printers, and other office tech as needed.
• Educate users on IT procedures and best practices.
• Accurately document incidents and resolutions in the helpdesk system.
• Follow established processes and escalation paths.
• Escalate complex issues to higher-level IT staff.
• Collaborate with IT team to ensure smooth daily operations.
• Provide on-call or after-hours support as needed.
• Travel to company branch locations for hands-on support.
• Maintain confidentiality of company and customer information.
• Perform other related duties as required.

Skills

Critical Thinking

Speaking

Active Listening

Complex Problem Solving

Reading Comprehension

Coordination

Job description

Blaine Brothers is seeking a dependable Helpdesk Support Specialist to provide first-level technical assistance to internal users across our organization. You will resolve hardware, software, and network issues while communicating technical concepts clearly to non-technical staff and ensuring secure, efficient work processes.

Hours: Monday through Friday 7am-4pm. You will document incidents in the ticketing system, support security systems and printers, and collaborate with IT to maintain smooth