Senior IT Help Desk & Systems Support

Palmetto Technology Group (PTG); United States; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401k match

Unlimited vacation after a year

Paid sick time

Holidays and floating holiday

Wellness and education reimbursements

Learning and development programs

Volunteer time off

Job summary

Courser is seeking an IT Support Services II-Help Desk to join a dynamic IT team. The role entails resolving advanced technical issues, mentoring junior staff, and contributing to client-facing IT projects and initiatives.

You will provide tier II support for applications, hardware, and networks, while maintaining thorough documentation and improving IT services. A strong communications skillset is essential.

Qualifications

• Bachelor’s degree in CS/IT or related field, or equivalent experience.
• 3–5 years of IT support or sysadmin experience in a corporate environment.
• Strong knowledge of Windows Server, Linux, macOS and enterprise apps.
• Experience with TCP/IP, DNS, DHCP, VPN configurations.
• Familiarity with ConnectWise, ServiceNow, JIRA, Zendesk ticketing systems.
• Excellent problem-solving and clear communication.

Responsibilities

• Provide tier II support for application, hardware, and network issues escalated from junior staff.
• Respond to user service requests with excellent customer service.
• Assist in administration of IT systems, servers, workstations, and cloud environments.
• Diagnose and resolve complex issues across Windows, macOS, Linux, and mobile devices.
• Maintain documentation of troubleshooting steps and configurations.
• Mentor junior IT support staff and share best practices.
• Participate in IT projects such as software deployments and system upgrades.
• Monitor systems and networks for performance and security, address issues proactively.
• Manage user accounts and permissions across systems.
• Track incident trends and root causes to improve IT services.

Skills

Customer service

Technical troubleshooting

Windows OS

Linux/macOS

Networking basics

Documentation

Mentoring

Education

Bachelor's degree or equivalent experience

Tools

ConnectWise

ServiceNow

JIRA

Zendesk

Job description

Courser is seeking an IT Support Services II-Help Desk to join a dynamic IT team. The role entails resolving advanced technical issues, mentoring junior staff, and contributing to client-facing IT projects and initiatives.

You will provide tier II support for applications, hardware, and networks, while maintaining thorough documentation and improving IT services. A strong communications skillset is essential.