IT Help Desk & Customer Support Specialist

Venture Prime Solutions; Kansas City (MO); On-site; USD 50,000 - 71,000; Full time

Job summary

Venture Prime Solutions in Kansas City, MO seeks a Customer Service Rep for a full-time role. You will respond to customer requests, troubleshoot issues, and document interactions while working with IT staff to deliver reliable IT solutions.

You should have a high school diploma (or equivalent) and at least one year in customer service, with strong communication and English proficiency. IT support experience is a plus, and a competitive annual package is offered.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong communication skills.
• Proficiency in English.
• Experience with IT support systems is a plus.

Responsibilities

• Respond to customer inquiries and issues.
• Troubleshoot problems and provide solutions.
• Maintain accurate records of customer interactions.
• Collaborate with IT professionals to design, implement and maintain IT solutions.

Skills

Customer service

Communication skills

English proficiency

Troubleshooting

Education

High school diploma or equivalent

Tools

IT support systems

Network monitoring software

Job description

Venture Prime Solutions in Kansas City, MO seeks a Customer Service Rep for a full-time role. You will respond to customer requests, troubleshoot issues, and document interactions while working with IT staff to deliver reliable IT solutions.

You should have a high school diploma (or equivalent) and at least one year in customer service, with strong communication and English proficiency. IT support experience is a plus, and a competitive annual package is offered.