IT Support Specialist

Atlas Ridge Solutions; Kansas City (MO); Presencial; USD 40.000 - 58.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance (medical)

Retirement plans

Professional development opportunities

Resumo da vaga

Atlas Ridge Solutions in Kansas City, MO seeks an IT Support Specialist to assist employees, troubleshoot issues, and maintain IT systems for smooth operations.

You will install, update, and monitor servers and workstations, support security and network devices, and contribute to documentation and user manuals. This role offers a full-time, on-site position with comprehensive benefits and professional development opportunities.

Qualificações

• Bachelor's degree in IT or related field.
• 2+ years of IT support experience.
• Proficiency in Windows and macOS; knowledge of networking basics.

Responsabilidades

• Provide technical support to employees, including troubleshooting hardware and software issues.
• Maintain and update IT systems, including servers, workstations, and network devices.
• Install, configure, and maintain software applications and systems.
• Monitor system performance and ensure network security.
• Assist in the implementation of new IT systems and technologies.
• Document IT processes and create user manuals for internal use.

Conhecimentos

Windows

macOS

Networking basics

Cloud services

Cybersecurity knowledge

ITIL frameworks

Problem-solving

Communication skills

Linux

Documentation

Formação

Bachelor's degree in IT/related field

Descrição da vaga

Atlas Ridge Solutions, a software development company in Kansas City, MO, seeks an IT Support Specialist for a full-time position. The role involves supporting employees, troubleshooting IT issues, and maintaining systems to ensure smooth operations.

Daily tasks include providing technical assistance, resolving hardware and software problems, and maintaining IT infrastructure. You will also assist with system updates and installations, ensuring all systems are up-to-date and secure.

You will work with a team of developers and IT professionals in a modern office environment in Kansas City, MO. The workplace is collaborative and encourages innovation and continuous learning.

The annual salary range for this position is between $40,000 and $57,978.

• Employees can expect a comprehensive benefits package that includes health insurance, which covers medical, dental, and vision care.
• Additionally, retirement plans are offered to help employees save for their future.
• Professional development opportunities are also provided, allowing employees to enhance their skills and advance their careers within the organization.

Requirements include a bachelor's degree in IT or related field, 2+ years of IT support experience, proficiency in Windows and macOS, and knowledge of networking basics. Experience with cloud services and cybersecurity is a plus.

What You Will Do:

• Provide technical support to employees, including troubleshooting hardware and software issues.
• Maintain and update our IT systems, including servers, workstations, and network devices.
• Install, configure, and maintain software applications and systems.
• Monitor system performance and ensure network security.
• Assist in the implementation of new IT systems and technologies.
• Document IT processes and create user manuals for internal use.

What You Bring:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency in networking concepts and technologies.
• Experience with ITIL frameworks and best practices.
• Excellent problem-solving and communication skills.