Customer Service Representative

Apex Summit Corp.; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Apex Summit Corp. in Kansas City, MO is seeking a Customer Service Representative to handle client inquiries via phone, email, and chat, troubleshoot software issues, and provide product information.

You will collaborate with a team in a modern office, with opportunities for growth and development through training, mentorship, and clear career advancement paths, in a supportive, inclusive environment.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or related field preferred.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Answer customer inquiries and resolve issues promptly and professionally.
• Maintain accurate records of customer interactions and service requests.
• Coordinate with internal teams to ensure timely and effective resolution of customer concerns.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate team members.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Assist in the development and implementation of customer service best practices.

Skills

Customer service

Written and verbal communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Apex Summit Corp., a leading software development firm, is seeking a Customer Service Representative to join our team in Kansas City, MO. This full-time position involves handling client inquiries and issues, ensuring their satisfaction and contributing to the company's success.

As a Customer Service Representative, you will respond to client inquiries via phone, email, and chat. You'll also assist with troubleshooting software issues, provide product information, and elevate complex problems to the appropriate teams.

You will collaborate with a team of customer service representatives and support staff in Kansas City, MO, where the workplace is modern and conducive to productivity. The office is equipped with state-of-the-art technology and ergonomic furniture, creating an environment that supports both individual and team productivity. There are ample opportunities for professional growth and development, including training programs, mentorship opportunities, and clear career advancement paths. The company values continuous learning and encourages employees to pursue certifications and further education to enhance their skills and knowledge. Additionally, the team culture is collaborative and supportive, fostering a positive and inclusive work environment.

The salary for this position is negotiable, reflecting our commitment to attracting and retaining top talent.

We offer a comprehensive benefits package:

• Health insurance to ensure the well-being of our employees.
• Retirement plans to help them save for their future.
• Paid time off to allow them to balance their personal and professional lives.

To excel in this role, you should have excellent communication skills and a strong customer service orientation. Previous experience in customer service or a related field is preferred. You should be proficient in English and comfortable using our software products.

Responsibilities

• Answer customer inquiries and resolve issues promptly and professionally.
• Maintain accurate records of customer interactions and service requests.
• Coordinate with internal teams to ensure timely and effective resolution of customer concerns.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate team members.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Assist in the development and implementation of customer service best practices.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or related field.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work well under pressure and meet tight deadlines.

The application deadline is November 23, 2026.