Customer Service Rep

Venture Prime Solutions; Kansas City (MO); On-site; USD 50,000 - 71,000; Full time

Job summary

Venture Prime Solutions in Kansas City, MO seeks a Customer Service Rep for a full-time role. You will respond to customer requests, troubleshoot issues, and document interactions while working with IT staff to deliver reliable IT solutions.

You should have a high school diploma (or equivalent) and at least one year in customer service, with strong communication and English proficiency. IT support experience is a plus, and a competitive annual package is offered.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong communication skills.
• Proficiency in English.
• Experience with IT support systems is a plus.

Responsibilities

• Respond to customer inquiries and issues.
• Troubleshoot problems and provide solutions.
• Maintain accurate records of customer interactions.
• Collaborate with IT professionals to design, implement and maintain IT solutions.

Skills

Customer service

Communication skills

English proficiency

Troubleshooting

Education

High school diploma or equivalent

Tools

IT support systems

Network monitoring software

Job description

Venture Prime Solutions, an IT solutions provider in Kansas City, MO, seeks a Customer Service Rep for a full-time position. This role involves handling customer inquiries and issues, providing technical support, and ensuring customer satisfaction.

As a Customer Service Rep, you will respond to customer requests, troubleshoot problems, and maintain accurate records of customer interactions. Your day-to-day tasks will involve providing assistance and resolving issues to maintain high customer satisfaction.

You will collaborate with a team of IT professionals in a professional and collaborative workplace in Kansas City, MO. This environment fosters teamwork and growth, providing opportunities for professional development. You will work closely with software developers, system administrators, and network engineers to design, implement, and maintain IT solutions. You will use a variety of tools and technologies, including programming languages, database management systems, and network monitoring software. Your tasks will include troubleshooting system issues, optimizing network performance, and ensuring the security and integrity of the IT infrastructure. The workplace is equipped with state-of-the-art hardware and software, and you will have access to resources for continuous learning and skill enhancement. You will be expected to adhere to industry best practices and standards, and to contribute to a positive and inclusive team culture.

The salary for this position ranges from $50,000 to $71,125 per year. Benefits are not specified, but the role offers a competitive compensation package to attract and retain the right candidate.

To excel in this role, you should have a high school diploma or equivalent, at least one year of experience in customer service or a related field, and strong communication skills. Proficiency in English is essential, and experience with IT support systems is a plus.

We value diverse perspectives and are committed to creating an inclusive environment.

Handling customer inquiries and issues, providing technical support, maintaining accurate records of customer interactionsHigh school diploma or equivalent, at least one year of experience in customer service or a related field, strong communication skills, proficiency in English, experience with IT support systems