Client-Facing IT Field Technician - Fast-Paced Support

Pharmaclient; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology service provider is looking for an entry-level IT Service Delivery professional in Kansas City. The role involves resolving client-related technical issues and ensuring customer satisfaction through prompt service. Candidates should have an associate degree in Computer Science and a year of technical support experience. The position requires a solid understanding of computing applications and may involve working non-standard hours.

Qualifications

• Minimum of 1 year relevant direct technical support experience preferred.
• Excellent understanding of personal computers and peripherals.
• Working knowledge of networks and server infrastructure.

Responsibilities

• Research and provide technical solutions to meet user needs.
• Interact with clients to resolve technical problems.
• Ensure compliance with system patching & AV requirements.

Skills

Technical support

User account administration

Computer systems validation

Education

Associate degree in Computer Science or related discipline

Tools

MS-Office 365

Microsoft Teams

Visio

Outlook

Job description

A technology service provider is looking for an entry-level IT Service Delivery professional in Kansas City. The role involves resolving client-related technical issues and ensuring customer satisfaction through prompt service. Candidates should have an associate degree in Computer Science and a year of technical support experience. The position requires a solid understanding of computing applications and may involve working non-standard hours.