Software Helpdesk & Customer Support Specialist

Apex Summit Corp.; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Apex Summit Corp. in Kansas City, MO is seeking a Customer Service Representative to handle client inquiries via phone, email, and chat, troubleshoot software issues, and provide product information.

You will collaborate with a team in a modern office, with opportunities for growth and development through training, mentorship, and clear career advancement paths, in a supportive, inclusive environment.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or related field preferred.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Answer customer inquiries and resolve issues promptly and professionally.
• Maintain accurate records of customer interactions and service requests.
• Coordinate with internal teams to ensure timely and effective resolution of customer concerns.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate team members.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Assist in the development and implementation of customer service best practices.

Skills

Customer service

Written and verbal communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Apex Summit Corp. in Kansas City, MO is seeking a Customer Service Representative to handle client inquiries via phone, email, and chat, troubleshoot software issues, and provide product information.

You will collaborate with a team in a modern office, with opportunities for growth and development through training, mentorship, and clear career advancement paths, in a supportive, inclusive environment.