Hardware & Desktop IT Support Specialist

Us Tech Solutions; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

US Tech Solutions is seeking an on-site IT support professional in Kansas City, MO. The role requires 2–3 years in IT, strong customer service, and experience with Windows 10/11, Office 365, DNS, and Active Directory.

You will install and maintain end-user devices, including laptops, desktops, tablets, and printers, and assist users in a clear, non-technical manner. The candidate must have a valid state-issued driver’s license and be able to lift up to 70 pounds as needed.

Qualifications

• 2–3 years of work experience in an IT environment.
• Proven ability to load software and images to end-user devices.
• Experience explaining technical issues to non-technical users.
• Familiarity with Windows 10/11, DNS, Active Directory, and Office 365.

Responsibilities

• Install, maintain, and upgrade workstation hardware, software, and OS on end-user devices.
• Configure desktop hardware and operating systems; manage tablet devices.
• Communicate effectively with technical and non-technical staff.
• Load software/images, perform hardware upkeep, and assist with printers.

Skills

Customer service

IT support

Ticketing system

A/V experience

Windows 10/11

DNS/Active Directory

Office 365

Job description

US Tech Solutions is seeking an on-site IT support professional in Kansas City, MO. The role requires 2–3 years in IT, strong customer service, and experience with Windows 10/11, Office 365, DNS, and Active Directory.

You will install and maintain end-user devices, including laptops, desktops, tablets, and printers, and assist users in a clear, non-technical manner. The candidate must have a valid state-issued driver’s license and be able to lift up to 70 pounds as needed.