IT Help Desk Analyst — Frontline IT Support

Five Star Breaktime Solutions

Ringgold (GA)

On-site

USD 42,000 - 52,000

Full time

2 days ago

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Benefits offered by this job

Paid vacation

401(k) match

Health insurance

Voluntary FSA

Charity program

Advancement opportunities

Job summary

Five Star Breaktime Solutions is seeking an IT Help Desk Analyst to be the first point of contact for IT support across the company, triaging incidents and service requests related to our software and infrastructure. You will log, prioritize, and resolve issues where possible, escalating complex cases to the right teams.

The successful candidate will manage Active Directory, support end users, and maintain our knowledge base and asset records.

Qualifications

BA/BS in a relevant field and one year of end user support.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Must consent to a drug screen and pre-employment background check.

Responsibilities

Provide initial assessment, triage, research, and resolution of basic incidents and service requests across applications and infrastructure.
Log, prioritize, track, and document all Service Desk interactions ensuring SLA-compliant resolution.
Redirect or escalate problems to appropriate resources, flagging urgent situations.
Maintain strong customer service on all queries and adhere to service management principles.
Manage Active Directory and user accounts, including password resets.
Maintain IT asset database and up-to-date knowledge base.
Place IT orders through the requisition application.