Helpdesk Specialist: Frontline Tech Support & Incidents

Jobtailor

Center Valley (Lehigh County)

On-site

USD 42,000 - 54,000

Full time

4 days ago

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Job summary

Jobtailor is seeking a dedicated IT Helpdesk Technician to serve as the first point of contact for teammates needing assistance with hardware, software, networks, or incidents. You will answer calls, chats and emails, and document tickets.

Two+ years in technical support are required; a Bachelor's in CS/IS or related field is preferred. Strong troubleshooting, AD, and ticketing tools along with excellent verbal and written communication are essential.

Qualifications

2+ years of technical support experience.
Bachelor’s degree preferred in CS/IS or related field.
Proficiency with service desk software and AD.
Strong troubleshooting and multitasking abilities.
Excellent verbal and written communication skills.

Responsibilities

Serve as the first point of contact for hardware, software, network incidents, requests, or problems.
Answer calls, chat sessions, and process emails.
Log and manage incidents in the ticketing system and escalate when needed.
Provide immediate resolution when possible or reassign to next level.
Monitor queues to meet SLA for response and resolution times.
Maintain attention to detail and collaborate in a team environment.