IT Field Support Pro II — Travel & Remote

Amazon Inc.; Dallas (TX); On-site; USD 57,000 - 78,000; Full time

Job summary

Amazon is seeking an IT Support Associate II to assist operations facilities in Texas. You will troubleshoot and support IT equipment, handle service requests, and train new hires while traveling regionally to support customers. We value adaptability, customer service, and ongoing learning as part of a fast-paced environment.

Competitive benefits start Day 1 and a casual dress code complements the role. Starting pay aligns with market rates for Dallas-area technicians, with wages 27.64–37.74 USD

Qualifications

• Experience troubleshooting and debugging technical systems.
• Experience in a dynamic environment with a high degree of customer service.
• Able to lift up to 49 pounds and stand for long shifts.
• 1+ years of Windows, Mac or Linux OS support experience.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in facilities.
• Handling support requests across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings and remote sites.
• Traveling within local or regional area to support customers.

Skills

Troubleshooting

Customer service

OS support (Windows/Mac/Linux)

Physical stamina

Job description

Amazon is seeking an IT Support Associate II to assist operations facilities in Texas. You will troubleshoot and support IT equipment, handle service requests, and train new hires while traveling regionally to support customers. We value adaptability, customer service, and ongoing learning as part of a fast-paced environment.

Competitive benefits start Day 1 and a casual dress code complements the role. Starting pay aligns with market rates for Dallas-area technicians, with wages 27.64–37.74 USD