IT Field Service Technician I – Growth & Training Opportunities

EPC, Inc.; Saint Charles (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

401K with matching contributions

PTO eligibility and paid holidays

Medical, dental and vision benefits

Job summary

EPC, Inc. in Missouri is seeking a capable IT Support Specialist to join our team. You will log requests, provide first-level troubleshooting for Windows PCs, printers, Microsoft 365, email, and network issues.

You will reset passwords, manage user accounts, install software and updates, configure workstations, and document all work while keeping knowledge base materials up to date. This is a full-time, on-site role with a starting wage of $20 per hour, requiring a high school diploma and 1+

Qualifications

• High school diploma or GED required.
• 1+ years of managed service or IT support experience.
• Familiarity with Windows 10/11, Windows Server, and Microsoft 365.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs).
• Experience with ticketing systems and remote support tools.

Responsibilities

• Receive and log customer support requests via phone, email, and ticketing system.
• Provide first-level troubleshooting for Windows PCs, printers, Microsoft 365, email, and connectivity.
• Reset passwords and manage user accounts in Microsoft 365 and Active Directory.
• Install software, drivers, printers, and Windows updates.
• Configure new workstations and basic hardware deployments.
• Perform preventative maintenance and routine system health checks.
• Assist with antivirus, endpoint protection, and backup monitoring.
• Document all work performed and update Knowledge Base.
• Escalate unresolved issues to Tier 2/3 technicians.

Skills

Customer communication

Time management

Self-motivated

Independent work

Prioritize issues

Problem solving

Education

High School Diploma or GED

1+ years MSP/IT support experience

Associate Degree in IT (preferred)

Microsoft Fundamentals (preferred)

Tools

Windows 10

Windows 11

Windows Server

Microsoft 365

Active Directory

Networking basics

VPNs

Remote support tools

Ticketing systems

PC hardware troubleshooting

Job description

EPC, Inc. in Missouri is seeking a capable IT Support Specialist to join our team. You will log requests, provide first-level troubleshooting for Windows PCs, printers, Microsoft 365, email, and network issues.

You will reset passwords, manage user accounts, install software and updates, configure workstations, and document all work while keeping knowledge base materials up to date. This is a full-time, on-site role with a starting wage of $20 per hour, requiring a high school diploma and 1+