IT Specialist I: Frontline Tech & Security Support

Successfactors; Warrensburg (MO); On-site; USD 48,000 - 64,000; Full time

Job summary

EnerSys in Warrensburg, MO is seeking an IT Specialist I to provide frontline technical support across manufacturing and office environments, handling hardware, software, and network issues. You will install and maintain computers, laptops, peripherals, and software, manage user accounts, support onboarding, and contribute to cybersecurity and endpoint management.

Associate degree in IT or related field and 1 year IT support experience required; Windows and Microsoft 365 knowledge essential;

Qualifications

• Associate degree in Information Technology, Computer Science, or related field.
• One year of IT support experience.
• Knowledge of Microsoft Windows and Microsoft 365.
• Strong troubleshooting, customer service, and communication skills.
• Bachelor degree in a related field (preferred).
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft (preferred).

Responsibilities

• Provide first-level technical support for hardware, software, network connectivity, printers, and mobile devices.
• Diagnose and resolve technical issues.
• Install, configure, and maintain computers, laptops, peripherals, and software.
• Administer user accounts and access permissions.
• Manage IT service tickets and documentation.
• Support onboarding and equipment provisioning.
• Assist with cybersecurity, patching, and endpoint management.
• Support basic networking and connectivity.
• Maintain technical documentation and training materials.
• Participate in IT projects and continuous improvement initiatives.

Skills

Troubleshooting

Customer service

Communication

Education

Associate degree in IT

Bachelor's degree (preferred)

Tools

Microsoft Windows

Microsoft 365

Job description

EnerSys in Warrensburg, MO is seeking an IT Specialist I to provide frontline technical support across manufacturing and office environments, handling hardware, software, and network issues. You will install and maintain computers, laptops, peripherals, and software, manage user accounts, support onboarding, and contribute to cybersecurity and endpoint management.

Associate degree in IT or related field and 1 year IT support experience required; Windows and Microsoft 365 knowledge essential;