Field Service Technician I

Executive-Personal-Computers,-Inc.; Saint Charles (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

401K with matching contributions

PTO and paid holidays

Medical, dental, vision benefits

Disability & life insurance

Training and development

Job summary

Executive-Personal-Computers,-Inc. is hiring a Field Service Technician I in Saint Charles, MO. The role is hourly, full-time, and starts at $20 per hour. You will support Windows PCs, printers, Microsoft 365, and network basics while delivering excellent customer service.

Responsibilities include logging requests, troubleshooting, account management, software installation, and workstation configuration. A valid driver's license and ability to lift up to 50 pounds are required.

Qualifications

• Proficiency with Windows 10/11, Microsoft 365, and basic Windows Server knowledge.
• Familiarity with TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Experience using ticketing systems and communicating with customers.

Responsibilities

• Log and triage customer requests via phone, email, or tickets.
• Provide first-level troubleshooting for PCs, printers, and software.
• Reset passwords and manage accounts in Microsoft 365 and Active Directory.
• Install software, drivers, and Windows updates; configure new workstations.
• Document work and contribute to knowledge base; escalate when needed.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

Ticketing systems

Customer service

Remote support

Education

High School Diploma or GED

Tools

MS Office

Remote support tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician I

Hourly Full-Time O+C EPC MO- St. Charles [STL], St. Charles, MO, US

4 days ago Requisition ID: 1665

Field Service Technician I

Starting wage: $20.00/ per hour Internal applicants reference Promotion/Transfer policy for eligibility along with requirements below

As one of the largest IT asset disposition companies in the world, EPC we are devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose us because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal.

As we continue to grow, we are looking for dedicated professionals to join our team and help us deliver exceptional service and innovative solutions. You willplay a vital role in supporting our mission and ensuring operational excellence. Key responsibilities include, but are not limited to:

Brief Summary of Duties

• Receive and log customer support requests via phone, email, and ticketing system.
• Provide first-level troubleshooting for Windows PCs, printers, Microsoft 365, email, internet connectivity, and common software applications.
• Reset passwords and manage user accounts in Microsoft 365 and Active Directory.
• Install software, drivers, printers, and Windows updates.
• Configure new workstations and basic hardware deployments.
• Perform preventative maintenance and routine system health checks.
• Assist with antivirus, endpoint protection, and backup monitoring.
• Document all work performed.
• Working with and updating Knowledge Base documentation.
• Escalate unresolved or advanced issues to Tier 2 or Tier 3 technicians.
• Includes sitting, standing, bending, twisting and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation.
• Other duties as assigned by department.

Experience and/or Education Requirements

• High School Diploma or GED
• 1+ years of managed service or IT support experience.
• Working knowledge of Windows 10, Windows 11, Windows Server and Microsoft 365.
• Basic understanding of networking principles including: TCP/IP, DNS, DHCP, VLANs, VPNs, Firewall configuration.
• Familiarity with remote support tools.
• Experience using ticketing systems is preferred.
• PC hardware troubleshooting.
• Excellent customer communication skills (Phone, E-mail and in person.)
• Ability to explain technical concepts to non-technical users.
• Professional verbal and written communication.
• Strong organizational and time management skills.
• Self-motivated and able to work independently.
• Ability to prioritize multiple customer environments effectively
• Must pass a Motor Vehicle Report to prove clean driving history. A record showing no accidents in a twenty-four (24) month period and no more than two (2) minor moving violations in the same period.
• Valid (Operator) Class E driver’s license or able to obtain within 45days.

Experience and/or Education Preferred

• Associate Degree in Information Technology.
• Microsoft Fundamentals certifications (MS-900, AZ-900).
• CompTIA Network+
• CompTIA A+

At EPC, we offer a broad range of benefits including but not limited to:

• Competitive pay
• 401K with matching contributions
• Immediate PTO eligibility and paid holidays
• Full medical, dental and vision benefits for you and your family
• Company sponsored short-term, long-term disability & life insurance plans
• Extensive training and development programs
• Company volunteer opportunities
• An exciting career where every day is different
• A dedication to work/life balance and a holistic approach to employee support.

EPC Veteran Advantage

Additionally, EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with an additional Veteran bonus after 90 days of employment.

Equal Opportunity Employer E-Verify Employer

We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer toour career page for more information.