Field Service Technician I

EPC, Inc.; Saint Charles (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

401K with matching contributions

PTO eligibility and paid holidays

Medical, dental and vision benefits

Job summary

EPC, Inc. in Missouri is seeking a capable IT Support Specialist to join our team. You will log requests, provide first-level troubleshooting for Windows PCs, printers, Microsoft 365, email, and network issues.

You will reset passwords, manage user accounts, install software and updates, configure workstations, and document all work while keeping knowledge base materials up to date. This is a full-time, on-site role with a starting wage of $20 per hour, requiring a high school diploma and 1+

Qualifications

• High school diploma or GED required.
• 1+ years of managed service or IT support experience.
• Familiarity with Windows 10/11, Windows Server, and Microsoft 365.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs).
• Experience with ticketing systems and remote support tools.

Responsibilities

• Receive and log customer support requests via phone, email, and ticketing system.
• Provide first-level troubleshooting for Windows PCs, printers, Microsoft 365, email, and connectivity.
• Reset passwords and manage user accounts in Microsoft 365 and Active Directory.
• Install software, drivers, printers, and Windows updates.
• Configure new workstations and basic hardware deployments.
• Perform preventative maintenance and routine system health checks.
• Assist with antivirus, endpoint protection, and backup monitoring.
• Document all work performed and update Knowledge Base.
• Escalate unresolved issues to Tier 2/3 technicians.

Skills

Customer communication

Time management

Self-motivated

Independent work

Prioritize issues

Problem solving

Education

High School Diploma or GED

1+ years MSP/IT support experience

Associate Degree in IT (preferred)

Microsoft Fundamentals (preferred)

Tools

Windows 10

Windows 11

Windows Server

Microsoft 365

Active Directory

Networking basics

VPNs

Remote support tools

Ticketing systems

PC hardware troubleshooting

Job description

Starting wage: $20.00/ per hour
Internal applicants reference Promotion/Transfer policy for eligibility along with requirements below

As one of the largest IT asset disposition companies in the world, EPC we are devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose us because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal.

As we continue to grow, we are looking for dedicated professionals to join our team and help us deliver exceptional service and innovative solutions. You willplay a vital role in supporting our mission and ensuring operational excellence. Key responsibilities include, but are not limited to:

Brief Summary of Duties

• Receive and log customer support requests via phone, email, and ticketing system.
• Provide first-level troubleshooting for Windows PCs, printers, Microsoft 365, email, internet connectivity, and common software applications.
• Reset passwords and manage user accounts in Microsoft 365 and Active Directory.
• Install software, drivers, printers, and Windows updates.
• Configure new workstations and basic hardware deployments.
• Perform preventative maintenance and routine system health checks.
• Assist with antivirus, endpoint protection, and backup monitoring.
• Document all work performed.
• Working with and updating Knowledge Base documentation.
• Escalate unresolved or advanced issues to Tier 2 or Tier 3 technicians.
• Includes sitting, standing, bending, twisting and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation.
• Other duties as assigned by department.

Experience and/or Education Requirements

• High School Diploma or GED
• 1+ years of managed service or IT support experience.
• Working knowledge of Windows 10, Windows 11, Windows Server and Microsoft 365.
• Basic understanding of networking principles including: TCP/IP, DNS, DHCP, VLANs, VPNs, Firewall configuration.
• Familiarity with remote support tools.
• Experience using ticketing systems is preferred.
• PC hardware troubleshooting.
• Excellent customer communication skills (Phone, E-mail and in person.)
• Ability to explain technical concepts to non-technical users.
• Professional verbal and written communication.
• Strong organizational and time management skills.
• Self-motivated and able to work independently.
• Ability to prioritize multiple customer environments effectively
• Must pass a Motor Vehicle Report to prove clean driving history. A record showing no accidents in a twenty-four (24) month period and no more than two (2) minor moving violations in the same period.
• Valid (Operator) Class E driver’s license or able to obtain within 45days.

Experience and/or Education Preferred

• Associate Degree in Information Technology.
• Microsoft Fundamentals certifications (MS-900, AZ-900).
• CompTIA Network+
• CompTIA A+

At EPC, we offer a broad range of benefits including but not limited to:

• Competitive pay
• 401K with matching contributions
• Immediate PTO eligibility and paid holidays
• Full medical, dental and vision benefits for you and your family
• Company sponsored short-term, long-term disability & life insurance plans
• Extensive training and development programs
• Company volunteer opportunities
• An exciting career where every day is different
• A dedication to work/life balance and a holistic approach to employee support.

EPC Veteran Advantage

Additionally, EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with an additional Veteran bonus after 90 days of employment.

Equal Opportunity Employer E-Verify Employer

We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer toour career page for more information.