IT Support Technician

Arning Companies, Inc.; Clarksville (AR); On-site; USD 40,000 - 56,000; Full time

Job summary

Arning Companies, Inc. seeks a proactive IT Support Technician to deliver first-line on-site technical help. You will troubleshoot desktops, mobile devices, network issues, and manage user accounts, with a focus on rapid, helpful resolution.

Based in Clarksville, AR, you will support regional operations, travel to the Cassville, MO site as needed, and work with Microsoft 365, AD, and security updates, while maintaining accurate records in the ticketing system.

Qualifications

• Windows and Microsoft 365 in a business environment.
• Basic networking, including Wi-Fi troubleshooting.
• Hands-on hardware setup and device configuration.
• Strong customer-service orientation and communication.
• On-site work in Clarksville, AR; valid driver’s license.
• Willingness to travel to Cassville, MO site.
• High school diploma or equivalent.
• Manufacturing or industrial environment experience.
• Familiarity with NinjaOne RMM/endpoint tools.
• Experience with ticketing systems.
• Familiarity with Active Directory and Microsoft Entra ID.

Responsibilities

• Triage, troubleshoot, resolve, and document day-to-day help desk requests involving hardware, software, accounts, and connectivity.
• Set up, configure, maintain, repair, and replace computers, mobile devices, and related equipment.
• Process user onboarding and offboarding, including device preparation, account access, and equipment recovery.
• Support Microsoft 365 applications, VoIP phones, printers, scanners, and production-floor peripherals.
• Provide first response to endpoint and security monitoring alerts and escalate according to established procedures.
• Assist with operating system, software, firmware, and security updates and patching.
• Perform basic wired and wireless connectivity troubleshooting and help identify when network issues require escalation.
• Maintain accurate ticket, troubleshooting, knowledge-base, and IT asset records.
• Communicate clearly with end users, provide timely status updates, and travel to the Cassville site as needed.
• All other duties assigned.

Skills

Windows & Microsoft 365

Customer service

Communication

Troubleshooting

On-site work

Education

High school diploma or equivalent

Tools

NinjaOne

Active Directory

Microsoft Entra ID

Ticketing systems

RMM / endpoint management

Job description

Arning Companies is seeking a proactive, customer-focused IT Support Technician to provide essential first-line technical support for our team. Serving as the face of IT on-site, you will troubleshoot day-to-day desktop, mobile, network, and application needs while managing user accounts and equipment lifecycles. If you are a dependable problem-solver who excels in a dynamic environment and knows how to balance direct issue resolution with smart escalation, this role offers an outstanding opportunity to support vital regional operations.

Roles and Responsibilities

• Triage, troubleshoot, resolve, and documentday-to-day help desk requests involving hardware, software, accounts, andconnectivity.
• Set up, configure, maintain, repair, and replacecomputers, mobile devices, and related equipment.
• Process user onboarding and offboarding,including device preparation, account access, and equipment recovery.
• Support Microsoft 365 applications, VoIP phones,printers, scanners, and production-floor peripherals.
• Provide first response to endpoint and securitymonitoring alerts and escalatest according to established procedures.
• Assist with operating system, software,firmware, and security updates and patching.
• Perform basic wired and wireless connectivitytroubleshooting and help identify when network issues require escalation.
• Maintain accurate ticket, troubleshooting,knowledge-base, and IT asset records.
• Communicate clearly with endusers, provide timely status updates, and travel to the Cassville site asneeded.
• All other duties assigned.

Qualifications, Education, Requirements, Preferred Skills

• Working knowledge of Windows and Microsoft 365in a business environment.
• Basic networking awareness, includingconnectivity and Wi-Fi troubleshooting.
• Hands-on experience troubleshooting hardware andsetting up devices.
• Strong customer-service orientation and clearverbal and written communication.
• Sound judgment in determining when to resolve anissue and when to escape it.
• Reliable, self-directed, and able to workon-site in Clarksville, AR.
• Valid driver’s license and willingness to travelto the Cassville, MO site as needed.
• High school diploma or equivalent.
• Experience in a manufacturing or industrialenvironment.
• Familiarity with RMM or endpoint managementtools such as NinjaOne.
• Experience using ticketing systems.
• Familiarity with ActiveDirectory and Microsoft Entra ID.