Entry-Level IT Support Technician

REJIS Commission; St. Louis (MO); On-site; USD 31,000 - 44,000; Full time

Job summary

REJIS invites applications for an IT Support I position in Missouri to help install, configure, maintain, and support workstations, servers, and networking equipment. You will work with experienced professionals to resolve hardware, software, network, and telecom issues while learning our public-service technology environment.

The role offers an opportunity to grow skills in server and infrastructure support, inventory management, and client-facing communication.

Qualifications

• Associate’s degree from a two-year college or technical school plus 6–12 months related experience.
• Certifications such as A+, Network+, or Microsoft certifications are helpful.
• Basic to intermediate technical knowledge and a willingness to learn.
• Strong communication, customer service, and documentation skills.
• Ability to lift and carry equipment weighing up to 50–75 pounds and climb ladders.

Responsibilities

• Install, configure, move, and support workstations, laptops, printers, monitors, and other equipment.
• Provide Level 2 desktop and server support for REJIS staff, clients, vendors, and site employees.
• Troubleshoot hardware, software, network, and telephone issues.
• Assist with server, network equipment, wireless LAN, and infrastructure support.
• Maintain equipment inventory records and locations.
• Help prepare for equipment installations by site visits and testing network equipment.
• Track helpdesk requests, document resolutions, and communicate updates to clients and vendors.
• Perform preventative maintenance and identify equipment or environmental concerns.
• Assist with data and voice wiring installations and other technical projects.
• Protect REJIS and client information per CJIS, MULES, and REJIS requirements.

Skills

Troubleshooting

Customer service

Documentation

Multitasking

Education

Associate degree

Tools

Windows OS

Active Directory

Microsoft 365

Job description

REJIS invites applications for an IT Support I position in Missouri to help install, configure, maintain, and support workstations, servers, and networking equipment. You will work with experienced professionals to resolve hardware, software, network, and telecom issues while learning our public-service technology environment.

The role offers an opportunity to grow skills in server and infrastructure support, inventory management, and client-facing communication.