Field IT Engineer: Remote & Onsite Support

Complete Technology Services, LLC; Kansas City (MO); On-site; USD 55,000 - 65,000; Full time

Job summary

Complete Technology Services, LLC is seeking a Service Desk Engineer & Field Technician to join our MSP team. This role owns escalated tickets, delivers remote and onsite support, and collaborates with clients across the Midwest to keep infrastructure running smoothly.

You will troubleshoot Windows/macOS, manage Microsoft 365, support networking infrastructure, assist with deployments, and travel regularly to client sites on a rotating on-call schedule.

Qualifications

• 3+ years IT support experience, preferably in an MSP environment.
• Advanced Windows 10/11 desktop and laptop troubleshooting skills, including hardware.
• Strong networking troubleshooting skills, including switches, routers, firewalls, wireless, VPNs, DNS, DHCP, and internet connectivity.
• Experience administering Microsoft 365 and supporting Windows and macOS devices in business environments.
• Experience with network infrastructure, workstation deployment, imaging, hardware replacement, and office technology installations.
• Basic Windows Server knowledge, including Active Directory, Group Policy, DNS, DHCP, and file sharing.
• ConnectWise Manage and/or ConnectWise Automate experience strongly preferred.
• Strong customer service, communication, documentation, organizational, and time-management skills, with the ability to explain technical concepts to nontechnical users.
• Ability to prioritize multiple tickets and projects, work independently with minimal supervision, and collaborate effectively with a team.
• Reliable transportation and a valid driver's license required.
• Microsoft, A+, Network+, Security+, CCNA, or similar certifications preferred.

Responsibilities

• Ticket Management: Own escalated tickets, troubleshoot issues, communicate with clients, document resolutions in the PSA system, and meet client SLAs.
• Technical Support: Provide remote and onsite support for Windows and macOS computers, printers, phones, mobile devices, software, accounts, and other end-user technology.
• Microsoft 365: Manage users, assign licenses, support Exchange Online, and troubleshoot issues.
• Networking & Infrastructure: Troubleshoot switches, routers, firewalls, wireless networks, VPNs, DNS, DHCP, internet connectivity, and Windows Server environments. Assist with infrastructure installation and maintenance.
• Deployments & Projects: Support workstation deployments, hardware refreshes, office moves, network upgrades, wireless implementations, and infrastructure installations.
• Customer Service: Deliver professional, responsive support and maintain strong client relationships.
• Availability & Travel: Participate in a rotating on-call schedule, work occasional evenings and weekends, and travel regularly to client locations. Reliable transportation and a valid driver's license are required.
• Perform other duties as assigned.

Skills

Windows troubleshooting

Networking troubleshooting

Customer service

Communication

Time management

Independent worker

Team collaboration

On-call availability

Driver's license

Tools

ConnectWise Manage

ConnectWise Automate

Microsoft 365

Job description

Complete Technology Services, LLC is seeking a Service Desk Engineer & Field Technician to join our MSP team. This role owns escalated tickets, delivers remote and onsite support, and collaborates with clients across the Midwest to keep infrastructure running smoothly.

You will troubleshoot Windows/macOS, manage Microsoft 365, support networking infrastructure, assist with deployments, and travel regularly to client sites on a rotating on-call schedule.