IT Field Engineer

Centersquare; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Centersquare is seeking an IT professional to manage onboarding and office IT support. You will procure and prepare laptops, configure accounts, and handle cloud phone issues for staff.

In addition, you will provide on-call support for VIPs, manage Office 365 and OneDrive, and supervise IT hardware inventory and the ServiceNow asset system. A strong balance of hands-on and process-driven tasks is required.

Qualifications

• 5+ years general IT experience supporting Windows and Mac environments.
• Experience with Microsoft Office 365, OneDrive for Business and related apps.
• Familiarity with 2FA/MFA security and security best practices.
• Knowledge of ITIL concepts and basic ticketing systems.

Responsibilities

• Procure laptops, peripherals, and accessories for new hires and staff.
• Prepare and configure new laptops, including asset management and accounts setup.
• Troubleshoot and provision phone systems (cloud-based).
• On-call support for VIPs and overnight staff; rotates 3-week cycle (17 times/year).
• Support printers, VPNs, VOIP panels, and desk phones; ensure connectivity.

Skills

Windows & Mac IT support

Office 365 administration

2FA/MFA security

Active Directory management

Intune / Endpoint Manager

Education

Associates degree or equivalent

Tools

ServiceNow ITAM

Microsoft Intune

Office 365

Active Directory

Job description

We are looking for a bright and experienced IT professional to provide employee onboarding and office support.

Responsibilities of the Role

• Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing Csquare employees.
• Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.
• Provisioning and troubleshooting phone issues with our cloud-based phone system.
• On Call Support for our VIPs and Overnight employees. Rotates every three weeks for a total of 17 times per year.
• Support local and network printers and other peripherals, VPN account administration and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support.
• Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support
• Manage all IT hardware inventory at local sites, including maintaining ITAM system (ServiceNow) to 100% accuracy to account for all IT fixed assets
• Other office IT duties as requested

Requirements:

• Excellent organizational skills and the ability to manage several concurrent tasks.
• Minimum 5 years General IT experience on both Windows and Mac computers. Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications.
• Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.
• Ability to execute detailed procedures in accordance with Centersquare’s strict cybersecurity requirements.
• Basic ITIL problem management understanding and support ticket systems understanding.
• Basic office networking (switching and connectivity)
• Windows Active Directory (AD) administration experience is a plus.
• Microsoft Intune / Endpoint Manager experience Preferred.
• Associates degree or equivalent combination of education and experience.