Information Technology Field Engineer

Csquare; Coppell (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Csquare is seeking an IT Field Engineer to provide onboarding and office IT support at our Coppell, TX corporate office. You will prepare new laptops, set up accounts, manage Office 365, and handle device provisioning.

This role requires 5+ years IT experience on Windows and Mac, familiarity with 2FA/MFA, AD administration, Intune, ServiceNow, and strong organizational skills. On-call rotation includes VPN/VOIP support and other duties.

Qualifications

• 5+ years General IT experience on Windows and Mac computers
• Experience with Office 365 administration and troubleshooting
• Experience with 2FA/MFA solutions and security best practices
• Ability to follow detailed procedures per cybersecurity requirements
• Experience with IT ticketing systems
• Basic office networking (switching)
• AD administration experience a plus
• Support across multiple languages/keyboards a plus

Responsibilities

• Procurement of laptops, peripherals and accessories for new hires and staff
• Prepare new laptops, setup accounts, and manage asset inventory
• Provisioning and troubleshooting cloud-based phone system
• On-call support rotations for VIPs and overnight staff
• Support printers, VPN, VOIP control panel, and desktop phones
• Manage Office 365, OneDrive, mapped drives, mobile email
• Maintain ITAM in ServiceNow with 100% asset accuracy
• Other IT duties at office as requested

Skills

Windows

Mac OS

Office 365

AD Admin

Intune

ITIL

2FA/MFA

ServiceNow

VPN

Education

Associates degree

Tools

ServiceNow ITAM

Intune/Endpoint Manager

Job description

Csquare is looking for a bright and experienced IT Field Engineer professional to provide employee onboarding and office support at our corporate office in Coppell, TX.

Responsibilities of the Role

• Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing Csquare employees.
• Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.
• Provisioning and troubleshooting phone issues with our cloud-based phone system.
• On Call Support for our VIPs and Overnight employees. Rotates every three weeks for a total of 17 times per year.
• Support local and network printers and other peripherals, VPN account administration and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support.
• Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support
• Manage all IT hardware inventory at local sites, including maintaining ITAM system (ServiceNow) to 100% accuracy to account for all IT fixed assets
• Other office IT duties as requested

Requirements:

• Excellent organizational skills and the ability to manage several concurrent tasks.
• Minimum 5 years General IT experience on both Windows and Mac computers. Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications.
• Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.
• Ability to execute detailed procedures in accordance with Centersquare's strict cybersecurity requirements.
• Basic ITIL problem management understanding and support ticket systems understanding.
• Basic office networking (switching and connectivity)
• Windows Active Directory (AD) administration experience is a plus.
• Microsoft Intune / Endpoint Manager experience Preferred.
• Associates degree or equivalent combination of education and experience.
• Support of multiple languages and keyboards a plus

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.