IT Field Engineer

Csquare; Coppell (TX); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Csquare in Coppell, TX is seeking an experienced IT professional to handle employee onboarding and office IT support. You will procure devices, set up accounts, and ensure new staff can work smoothly from day one.

You will manage Office 365, OneDrive, AD, Intune, and asset inventory in ServiceNow, provide on‑call support for VIPs, and assist with printers, VPN, VOIP, and general IT tasks in a fast‑paced environment.

Formación

• 5+ years general IT experience on Windows and Mac.
• Experience with Microsoft Office 365 and Office applications.
• Familiarity with 2FA/MFA security solutions.
• Experience with ServiceNow asset management.
• Experience with Windows AD administration is a plus.
• Associates degree or equivalent.
• Ability to manage multiple tasks with strong organizational skills.

Responsabilidades

• Procure laptops, peripherals for new hires and staff.
• Prepare new laptops with setup and accounts.
• Provision and troubleshoot cloud phone system.
• On-call support for VIPs and overnight staff; rotates every three weeks; ~17 times/year.
• Support printers, VPN, VOIP control panel, and desk phones.
• Manage Office 365, OneDrive, mapped drives, mobile email, and software installs.
• Maintain IT asset inventory and ITAM in ServiceNow to 100% accuracy.
• Other IT duties as requested.

Conocimientos

Organizational skills

Windows & Mac IT support

Office 365 / Microsoft 365

2FA / MFA security

ITIL incident management

Office networking

Active Directory administration

Microsoft Intune / Endpoint Manager

Education equivalence

Educación

Associates degree or equivalent

Herramientas

ServiceNow

Descripción del empleo

We are looking for a bright and experienced IT professional to provide employee onboarding and office support.

Responsibilities of the Role

• Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing Csquare employees.
• Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.
• Provisioning and troubleshooting phone issues with our cloud-based phone system.
• On Call Support for our VIPs and Overnight employees. Rotates every three weeks for a total of 17 times per year.
• Support local and network printers and other peripherals, VPN account administration and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support.
• Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support
• Manage all IT hardware inventory at local sites, including maintaining ITAM system (ServiceNow) to 100% accuracy to account for all IT fixed assets
• Other office IT duties as requested

Requirements:

• Excellent organizational skills and the ability to manage several concurrent tasks.
• Minimum 5 years General IT experience on both Windows and Mac computers. Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications.
• Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.
• Ability to execute detailed procedures in accordance with Centersquare’s strict cybersecurity requirements.
• Basic ITIL problem management understanding and support ticket systems understanding.
• Basic office networking (switching and connectivity)
• Windows Active Directory (AD) administration experience is a plus.
• Microsoft Intune / Endpoint Manager experience Preferred.
• Associates degree or equivalent combination of education and experience.